The Business Behind the Boogie
Julie Pickens
Boogie Mom & Little Busy Bodies, LLC. CEO
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The Ins and Outs of Web Design – A conversation with Melissa Tresca, LBB Web Manager Extraordinaire

Posted by boogiewipes - May 21, 2013 - employee interview

headshot_MELISSAThere was a time, not all that long ago, when new and small businesses didn’t need to think about their company’s web presence. Until the technology/dotcom boom of the mid-90’s, the web was in its infancy and either wasn’t on the radar of small businesses or was thought geared only toward the high-tech industry. Back then, there were only 16 million Internet users worldwide. Today, there are nearly 250 million in the US alone. Such a jump in numbers speaks to how ubiquitous the Internet has become and to its importance in everything from commerce to classroom to your own business.

If you have a new or small business and you are looking to expand your brand, your first order of business should be establishing a top-notch web presence. How exactly? Well hire a professional of course.

Enter the web designer. As much as you think you know about what should go on your web page and how the page should perform, chances are a professional web manager will know more and that’s something to take advantage of. We sat down with Melissa Tresca, Web Manager extraordinaire for Little Busy Bodies, LLC to talk about the process of finding a good web designer and the ins and outs of making a web site work for your company.

BBB: How should a new business owner go about finding someone to design/build their company web site?

MT: Most business owners ask other business owners who they’ve used in the past and would recommend. Often, freelance designers will find work through word of mouth and a positive reputation.

It’s important for designers and business owners to network and build relationships, especially if the designer is very familiar with a particular type of business. For example, a financial site will be designed differently than a fashion site. Designers with industry experience and a good rep will always attract work.

BBB: What are the essential elements you think about when designing a site (layout, navigation, etc.)?

MT: I always consider functionality first, does the site meet the goal of the client and how user-friendly is it? This is where navigation and calls-to-action play a big role. We start with a general layout and then the creativity comes into play with color, fonts, and images. When the site is ready for launch we run it through the checklist. Is it easy to navigate? Will it engage the visitor by prompting them to click further into the site? Is the visitor going to accomplish what you intended before they leave the site?

When designing for Boogie Wipes, we needed our coupons and promotions to be easily accessed. If they weren’t, we would get feedback from our visitors on Facebook or through email asking where they could sign up for the coupon or enter our contest. This is why it’s been essential for us to offer a customer support email contact. While it’s important to set up Google Analytics, these are the things that Google can’t tell you.

BBB: How do you know when what you’ve created “works” both from a technical and creative standpoint? For instance with the latter, do you receive feedback, track hits/visits, or is it something you just instinctively know?

MT: We use Google Analytics and set our goals. We always want a low bounce rate and new visitors. If we’re not achieving the goals we set, then we know it’s time to make a change.

Sometimes it’s not clear whether creative is the reason your site is failing or if it’s the layout. This is where A/B testing can help determine the problem. A/B testing means two different versions of a website are tested over a period of time by the public. The ‘A’ site may have an improved creative approach, where the ‘B’ site would have improved functionality. When the test results come in you might have a very clear winner, which will tell you exactly where your problem lies.

BBB: How do you like to stay on top of design trends?

MT: www.thefwa.com is a site I reference when I’m looking for something fresh and exciting. I check out the site of the day, site of the month, and sites that have won awards.

BBM: When should a new business owner think about redesigning/freshening up their site?

MT: A business that sells a product would want to if they’ve updated their logo or changed their packaging. If a site is not attracting new visitors or engaging visitors once they arrive, it’s time for a redesign.

BBB: Where do you go to feel creative and how does that translate into your work?

MT: Getting away from the laptop is always the first step, staring at a blank page has never helped me. If I want to get the creative juices going, I keep the thought in my head all day and ask myself how to approach the problem often (there’s no substitute for a little fresh air and exercise.) My approach at 9 am is different than at noon and 5pm, and often at 4am I wake up with the best solution and can’t fall back asleep. That’s when I go back to my laptop and get to work.

BBB: What is your favorite part about your job?

MT: I love that our kid brands don’t take themselves so seriously. I get to design with a sense of humor and have fun with the site content. Working from home has also been a gift. My son is turning one soon and I’ve had the privilege of watching him closely through every new phase of development this year.

 

best practices web design, hiring a web designer, kid brands

A Tribute to Mom; the Original Fierce Entrepreneur

Posted by boogiewipes - May 7, 2013 - January - Inspiration (Creators/Inventors)

mom“Mompreneur” … Warm, understanding, and approachable like a mom but resourceful, smart, and confident like an entrepreneur.

There is a reason the term mompreneur was coined.  It differentiates a mom who is also an entrepreneur from your average entrepreneur.  How exactly?  For starters, Mompreneurs possess all the feel good qualities of a stay-at-home mom, but they typically have some sort of business background that parlays well into entrepreneurship.  Different from the super-mom label used to describe working mothers of the 80’s, a mompreneur is someone who is a full-time mom but has found a way to start a business (usually from home) without sacrificing her desire to stay home with her young children.

What makes a mompreneur unique are her experiences as a mom and the characteristics she develops, and perfects, because of those experiences.  Every day, a mom has to inspire her kids.  She needs to have influence over them, and be direct with them.  Moms motivate, multi-task, delegate and negotiate on a daily basis.  Couple this with their backgrounds in business, marketing or other forms of management training and you get one fierce combination well-suited to the world of entrepreneurs.

But don’t just take our word for it.  We’ve highlighted several characteristics of successful entrepreneurs and explained how the particular skillset a mom brings to the table fits into each.

Highly Motivated:  Moms who want to reenter the workforce are usually highly motivated to do so.  They know the work it will take to balance their responsibilities to their children with the responsibility it takes to start a business … and they still want to do it.  They’ve learned to be highly efficient (getting a day’s worth of errands done in just two hours while the babysitter is watching the kids is not uncommon) and aren’t afraid to go after what they want (like  advocating for their child at the doctor’s office, in school, or during sporting events).

Flexible:  Mom’s show an innate ability to be flexible at home; switching gears at a moment’s notice.  For instance, how many times have you had the family packed up and ready to go to dinner when a child throws a wrench in things by throwing up, getting hurt or what have you?  Plans immediately change and somehow you are still able to tend to your child and fix dinner (in) for the family when you didn’t have any groceries in the house to begin with.  That’s flexibility and it’s something entrepreneurs need in order to deal with the inevitable ebbs and flows of a business start-up.

Masters at Multi-tasking:  Moms on the go are typically taking care of numerous tasks at the same time.  Whether helping their kids with homework while making dinner or scheduling a doctor’s apt while waiting for their child’s dance class to end, moms are known for wearing many hats and getting it done.  While some would argue that multi-tasking doesn’t allow you to focus 100% on any one thing, some level of multi-tasking is required as a mom and when starting a business.  You won’t always have the luxury, especially in the infancy of your business, of employing different people to handle specific jobs within your business.  You will be the person answering phones, making decisions, and packaging product in the beginning.  This won’t always be the case but knowing that you can handle multiple aspects of your business and still be productive is an invaluable skill to have.

Able to Delegate:  As a business grows, any entrepreneur will tell you that it is crucial to be able to delegate along the way.  Whether asking an employee to handle a small task or giving them ownership of a large piece of business, being able to delegate so you can free yourself up to focus on the bigger picture is critical.  Delegating is something moms find themselves doing every day as evidenced by “honey-do” lists, divvying up family chores, or “outsourcing” household help such as repairmen, plumbers, gardeners, etc.  They can step in as needed but know that stepping away is just as important.

Adept at Networking:  As we’ve talked about before, networking is one of the most important skills any entrepreneur can develop.  Networking opens you and your business up to endless possibilities and connects people and businesses in mutually beneficial ways.  This is a skill moms have nailed down to a science.   Moms network daily at the PTA, in mommy and me classes, and at after school activities.  Many are experienced at social networking and regularly visit sites like Pinterest and Facebook.  Moms are always connecting, exchanging information and helpful tips, and asking others for advice.  In this way, moms have populated their rolodexes with enough contacts to make the most successful businessmen envious.  Saying a mom knows how to network is like saying a fish knows how to swim.

Skilled Negotiators:  Many entrepreneurs could take a lesson or two from mom when it comes to the art of negotiation.  Those of you who have kids know that negotiating comes with the territory.  An example of mom’s superior negotiating skills might look something like this:

Child:  Mom, can I play video games?

Mom:  Sure.  As long as your room is clean and your homework is done.

Child:  But mom, my room is clean.

Mom:  And is your homework done?

Child:  No, but I fed the dog.

Mom:  And how is that homework coming?

Child:  It’s good.  I’m almost done.

Mom:  Can I check your work?

Child:  Sure.

Mom:  You only wrote your name on the paper.

Child:  I’ll finish after I complete the next level of Angry Birds.

Mom:  You’ll finish now or Angry Mom will put Angry Birds in permanent quarantine.

Child:  Got it.  Doing my homework immediately if not sooner.

 

Enough said.

Being a great mom and a successful business women do not have to be mutually exclusive.  Moms have a special gift for combining their dedication to family with their passion for business.  In the world of a mompreneur, creating balance and finding fulfillment is all in a day’s work.  To quote John Ruskin, “When love and skill work together, expect a masterpiece.”

mom skills, multi-tasking, negotiating
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Welcome to The Business Behind the Boogie. As a mom and business owner, I love sharing what I've learned over the years. Making it all happen can be challenging, so this blog is here to help you succeed.

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